Managed Services
Essentials Support and Security Assurance | Standard Essential Features, plus | Complete End to End IT Management | |
IT Management | |||
Responsive Helpdesk Support | 4 Hours of Support per Month*† | Unlimited 8x5 Helpdesk M-F | 24x7x365 Helpdesk |
Proactive Patch Management of Managed Devices | X | X | X |
Managed Endpoint Protection with Anti-Virus, Anti-Malware, and Anti-Ransomware | X | X | X |
Next Generation Endpoint Management and Security | | X | X |
Service Level Agreements | | Priority | Advanced |
User / Device Management | | Up to two devices | Unlimited |
Cyber Security Training | | X | X |
Vendor Management | | X | X |
Proactive 24x7x365 Network Monitoring and Automated Systems Management | | X | X |
Managed Data Protection | | X | X |
Managed Software-as-a-Service with Contract Cost Reduction | | X | X |
Onboarding Assessment and Strategic Roadmap | | | X |
Monthly Program Reporting and Analytics | | | X |
Live Network Documentation Portal | | | X |
Unlimited Onsite Resolution | | | X |
Advanced Infrastructure Management | |||
Technology Consulting | Custom | Custom | Custom |
Azure Migration and Management | Custom | Custom | Custom |
Design and Deploy Cloud Services | Custom | Custom | Custom |
Additional IT Consulting Services | |||
Strategic Planning | Add-on | Add-on | Add-on |
Governance, Risk and Compliance | Add-on | Add-on | Add-on |
Project Services | Custom | Custom | Custom |
Managed Cybersecurity | |||
Risk Assessment - Standard | Add-on | Add-on | Add-on |
Vulnerability Management | Add-on | Add-on | Add-on |
24x7 Security Information and Event Management (SIEM) | Add-on | Add-on | Add-on |
Identity Management | Add-on | Add-on | Add-on |
SaaS Security | Add-on | Add-on | Add-on |
Identify Assessment | Add-on | Add-on | Add-on |
Incident Response Service | Add-on | Add-on | Add-on |
Secure Access Service Edge (SASE) | Add-on | Add-on | Add-on |
Ciracom Cloud + Microsoft + KnowBe4 | Add-on | Add-on | Add-on |
Endpoint Policy Management Intune | Add-on | Add-on | Add-on |
Security Awareness Training | Add-on | Add-on | Add-on |
Managed Compliance | Add-on | Add-on | Add-on |
*Requires Ciracom Cloud Command
†Additional hours of support available as an add-on
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