Last Modified: September 30, 2023
If you are a customer, Customer Data is considered Confidential Information and you should review the confidentiality terms in the Customer Agreements found at Terms and Policies for more information.
Ciracom uses information that we collect from our visitors to personalize and improve your visit at our Site. We use Personal Data to communicate with you about products and services. For example, we may send you updates regarding our legal agreements and may communicate with you about security incidents. We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
We also use Personal Data to provide and improve our products and services, to investigate and help prevent security incidents, and to meet legal requirements. We may also use this data to help improve the navigation experience and market and promote our products and services.
Importantly, we do not sell Personal Data and other information.
We collect and process Personal Data and other information when you interact with us in the following ways via our Site:
We have implemented Google reCAPTCHA Enterprise on certain products and services to prevent malicious software from engaging in abusive activities on our websites. You can learn more about data collected by Google and what this data is used for in Google’s Privacy and Terms at https://policies.google.com/.
We may share Personal Data with our third-party service providers to support our products and services. For example, we use service providers for data hosting, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include processing credit card payments, developing and improving the product and services, and providing customer service or support. These service providers will have access to the information needed to perform their functions but are otherwise prohibited from using your Personal Data, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third-party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
Some of the products that we sell require us to provide Personal Data to the third-party service providers that require this information to activate the service. Moreover, our Site contains links to third-party sites, such as our vendors. Ciracom Cloud does not control and is not responsible or liable for the privacy practices or content found on these third-party sites. We suggest that you check the Privacy Notice of each site you visit.
We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.
We provide some of our vendors with your contact information so that they may contact you directly with product support information. For example, we may supply your contact information to a Vendor if they request it to provide you with recall information about a product you have purchased from us.
When you buy something from us, we send Personal Data to your credit card company to verify and authorize the purchase. We will also provide Personal Data to third-party shippers such as UPS, Freight companies, Federal Express and the United States Postal Service to deliver your purchase.
If you use a third-party checkout link on our site (such as PayPal), your name, billing and shipping addresses and other information requested by that payment service is transferred to us from your account with the third-party to enable you to check out of our site without having to re-enter certain information.
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
Ciracom Cloud has been in business independently for years, and our intent is to continue in this manner. However, in the unlikely event that Ciracom is sold, has its assets acquired, or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of Ciracom may be one of the transferred assets.
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.
We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
To exercise any of these rights, you may:
You may opt out of email marketing communications by emailing [email protected].
This section applies only to California consumers. For purposes of this section “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Information. Ciracom is a business and does not sell Personal Information. We may share Personal Information with authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information.
We have collected the following statutory categories of Personal Information in the past twelve (12) months:
You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.
The right of access means that you have the right to request that we disclose what Personal Information we have collected, used and disclosed about you in the past 12 months.
The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
The right of correction means that you have the right to request that we correct any inaccurate personal information that we maintain about you.
The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.
Ciracom does not sell or share Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018).
You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Information.
Please use the contact details below, or see Section 9 “Privacy Rights and Choices” above, if you would like to:
You may also contact us by postal mail for at:
761 Monroe Street
Herndon, VA 20170
We will never sell your Personal Data to any third party.
The websites, product and services are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us here, so that we may delete the information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.