Product Highlights

Microsoft 365 Phone System lends excellent, cloud-native call control and Private Branch Exchange (PBX) capabilities. It also:

  • Is not a standalone product; it is built into Office 365 E5 (and is available as an add-on for Office 365 E3)
  • Allows users to easily place, receive and transfer calls and conveniently one-click dial an address book contact (and across a variety of devices)
  • Seamlessly enables PBX capabilities and automated call controls in the cloud
  • Includes auto-attendant setup, voicemail transcription, a comprehensive analytics dashboard, number porting, call queues and call escalation, media bypass and more
  • Offers deployment options for Microsoft 365 Phone System with or without a Calling Plan
  • Takes care (with a Calling Plan) of Public Switched Telephone Networks (PSTN), so this effectively becomes your carrier
  • Provides overall better collaboration and productivity potentials
  • Exemplifies another powerful facet of the cloud market